Domestic Abuse Counselling Service

Our Domestic Abuse Counselling Service is based in North Birmingham and Sutton Coldfield, we provide a range of counselling and support services for both women and men, over the age of 16, who have experienced or been affected by domestic abuse at any time in their lives. Domestic abuse can be difficult to identify, as it can involve a range of behaviours, that can be subtle and doesn’t always involve physical violence. Domestic abuse is a pattern of controlling and aggressive behaviours from one  towards another within the context of an intimate relationship, these relationships can be with a partner, ex-partner, family member or carer. It can show itself as physical, psychological or emotional abuse. The violence or abuse can be actual or threatened and can happen once every so often or on a regular basis. It can happen to anyone, and in all relationships – heterosexual, lesbian, gay, bisexual and transgender (LGBT). Abusive and controlling behaviours can include, but are not limited to:
  • Jealousy, possessiveness, isolation
  • Humiliating, criticising or verbally abusing you, playing mind games
  • Unpredictable or frightening behaviour, making you feel as if you’re walking on eggshells, feelings of dread
  • Controlling or monitoring finances
  • Threats of and actual violence
  • Destroying property or belongings
  • Sexual violence, rape, revenge porn, degrading acts
  • Stalking and harassment
  • ‘Honour’ based violence, forced marriage, female genital mutilation
The service provided is confidential, free of charge and offered during term time only. The service is available for people living in the North of Birmingham and in Sutton Coldfield, the boundary for our service is the M6 motorway and we can only provide support to residents who live north of the M6 in the BCC area. If you are unsure whether we cover your area, please contact us and we will clarify this for you. Should you live outside of these areas we will signpost you to more local services for you. Unfortunately New Heights Counselling Service does not have any crèche facilities, so please make alternative childcare arrangements whilst accessing the service, as we will be unable to see you if you have a baby/child with you for your assessment, counselling sessions, support groups or workshops.   What do we offer? We provide a range of services to help make sense of your experiences, identify areas to work on and build on your inner resources. As an overview, we offer:
  • Free, confidential and non-judgemental support
  • Individual one-to-one counselling
  • Support groups (women only)
  • Therapeutic group sessions (women only
  • Workshops
  • Signposting and onward referral
  • Services at various locations in the North of Birmingham
Counselling Counselling provides a safe, supportive place to explore and work through your experiences of abuse.
  • This could be an issue from your past, present or anything that concerns you about the future
  • It is a safe environment to explore your issues, become aware of your choices and build on the inner resources you already have.
  • Counsellors do not give advice but try to enable and support you to find solutions that are right for you.
  • The counsellors are members of the British Association of Counselling and Psychotherapy (BACP) and work within BACP Ethical Framework
Group Therapy: Our therapeutic groups and workshops are currently open to women only. They provide an opportunity to explore the emotional impact of abuse.  Our group therapy focuses on confidence building and peer support, which is a safe space where:
  • You can share your life stories with people who have had similar experiences
  • You can feel less alone and isolated and where confidences and self-esteem can be built
  • You will be encouraged to be positive and confident about yourself, your children and your relationships
  • You may learn the techniques of using and facilitating support for yourself and others
Drop In Support Groups Our drop in support groups are currently open to women only. They provide opportunity to share with others who have had similar experiences.  These are held weekly at several locations, and operate on a drop-in basis. Telephone Support                                                                                                  We are able to provide support and advice, signposting or referring you to the appropriate services needed. Signposting and Referral We can signpost and refer you for Legal, Benefits and Housing support issues. Freedom Programme This is a 12 weeks programme (2 hours per week) to empower domestic abuse survivors. (Run by a partner agency, and if clients are interested onward referrals can be made) Recovery Toolkit Programme: This is a 12 week training programme (2 hours per week) to develop positive lifestyle coping strategies. (Run by a partner agency, and if clients are interested onward referrals can be made) Community Awareness Raising & Training Members of the counselling team are available to come to speak to your organisation about domestic abuse, the work that we do and to establish and strengthen referral pathways. We are also keen to participate in events to raise the profile of Domestic Abuse. How to get Support We understand that reaching out for support can be really overwhelming. It can be difficult to recognise that a person we love or care about, is behaving in a controlling and/or abusive way. To access the service and speak to one of our experienced counsellors all you need to do is to call us:

07753 224 835

We will be happy to accept a referral from an agency or self referrals, agencies can either return a Referral Form directly to us or telephone the service:  07753 224 835 or email: All information and calls will be treated confidentially. We operate from Monday to Friday, during term time only.