The NEST Project is part of New Height’s portfolio of projects, aimed at tackling local deprivation and encourage positive lifestyle changes. Based at New Heights community café in the heart of Kingstanding, the NEST project will provide domestic abuse counselling and welfare support to enable our community to flourish.

Unfortunately, due to ‘NEST’ Project staff turn-over, Advice & Advocacy services provided by ‘NEST’ project at New Heights will be suspended from 12th June 2025. Domestic Abuse Counselling delivered by our ‘NEST’ project will continue.
Please be aware that Advice Service referrals sent/received after that date cannot be actioned until further notice.
Professionals and individuals who wish to seek Advice and Information regarding Welfare / Disability / Housing issues should consider approaching an alternative agency. See the list of local agencies to signpost to below:
Other local Agencies to signpost to include:
1. Citizens Advice Bureau – General Enquiries
Telephone: 0808 278 7990
2. Compass Support – Early Help for Families
Telephone: 0121 748 8199
3. Birmingham Settlement – Debt/Money Advice
Telephone: 0121 250 0765
4. Spitfire Advice & Support Services – Debt/Money Advice
Telephone: 0121 747 5932
5. Birmingham City Council – Housing
Telephone: 0121 303 7410
6. Shelter UK – Homeless Emergencies
Telephone: 0808 800 4444
7. Our Place – Form Filling
Telephone: 0121 354 4080
8. Age Concern – Older People’s Support
Telephone: 0121 362 3650
9. New Heights Food Pantry
Last Friday of every month – collection from St John’s Centre
Telephone: 0121 386 4345

The Community Network Support Team (CNSO) provides ‘drop-in hubs’ in each of the ten constituencies of Birmingham. A Drop-in hub for Erdington Constituency is based at New Heights Community Café, 108 Warren Farm Road, Kingstanding, Birmingham B44 0QN. Staff will operate from there each Monday from 10.30 – 14.00.
If for any reason a member of the CNSO team is unable to run a drop-in at short notice, please leave your contact details (name and phone number) with the Cafe’s volunteers so that the CNSO team member can get in contact to help support you with your issue.
The two CNSO staff currently allocated to this hub each Monday are Abid Akhtar and Anika Sarna.
Their work is primarily to assist older or disabled people to build a network of support. Those who
 may be facing isolation
 or have low-level
o mental health needs
o physical disabilities
o learning disabilities or learning difficulties
Support is divided into two levels depending on needs:
 Level 1: providing ‘Advice and Information’ to signpost you to different services and organisations around Birmingham who can help
 Level 2: working more closely with you and providing in-depth support for more complex issues (this is for as long as required, to meet your desired outcomes).
Referrals
 Self-Referral
You can self-refer by attending any ‘CNSO hub’ e.g. New Heights Café on Mondays 10.30 – 14.00.
 Referrals from organisations
Referral forms can be emailed to the Community Network Support Team: communitynetworksupporttem@birmingham.gov.uk
If you are a professional but do not have the referral criteria / form please email the team.